Privacy Policy

1. Introduction

TECHNO-JEUX INC ("we," "our," or "us") operates forestlotoca, a licensed gaming service in Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you personally, including:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age verification data
• Government-issued identification for verification purposes
• Payment and financial information
• Account credentials and security information

2.2 Usage Information

We automatically collect certain information about your device and usage:

• IP address, browser type, and operating system
• Pages visited, time spent, and interaction data
• Device identifiers and geolocation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Providing and improving our gaming services
• Processing transactions and managing your account
• Verifying age and identity as required by law
• Complying with regulatory requirements (RACJ, AGLC, AGCO)
• Preventing fraud and ensuring platform security
• Communicating updates, promotions, and support
• Analyzing usage patterns to enhance user experience
• Implementing responsible gaming measures

4. Information Sharing and Disclosure

We may share your information with:

• Regulatory Bodies: RACJ, AGLC, AGCO, and other gaming authorities as required
• Service Providers: Payment processors, verification services, hosting providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage of sensitive personal information
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Access controls and employee training programs

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for certain data processing
• Export your data in a portable format
• Object to automated decision-making
• File a complaint with privacy commissioners

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential functionality and security
• Performance monitoring and analytics
• Personalization and preferences
• Marketing and advertising (with consent)

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (minimum 7 years for financial records)
• Resolve disputes and enforce agreements
• Support responsible gaming programs

9. International Data Transfers

Your information may be transferred to and processed in jurisdictions outside Canada. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by privacy commissioners
• Binding corporate rules

10. Children's Privacy

Our services are strictly for individuals 19 years of age or older. We do not knowingly collect information from minors. If we discover that we have inadvertently collected data from someone under 19, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use after changes constitutes acceptance.

12. Contact Information

For privacy-related questions or to exercise your rights, contact us:

13. Regulatory Compliance

We comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Quebec's Act Respecting the Protection of Personal Information
• RACJ (Régie des alcools, des courses et des jeux du Québec) regulations
• AGLC and AGCO privacy requirements